Other
02 Feb 2018
Job Opportunity : IT Business Solution Analyst(85-100K)
Position
IT Business Solution Analyst(85-100K)
Our Client
One of leading FMCG business
Responsibilities :
- Managing ongoing support and change requests for all applications in use within company Area SE-APAC.
- Develop end-to-end understanding of business processes and demands in specific domain.
- Provide technical expertise in the specific domain, covering application set-up, and process flows as well as configuration and reporting.
- Respond to and resolve incidents using internal tools and processes. Follow up with respective parties to ensure issue has been resolved on time.
- Log customer call in system. Analyze to spot categories, trends and underlying issues.
- Providing IT and business management the transparency of IT service.
- Maintaining and administering the SEA Area IT applications suite to ensure smooth service for our customers within the Area.
- Ability to write workflow, training documentation and provide IT system training to a broader audience
- Continuously identify, analyze and document system/process issues to seek for improvements.
- Build productive relationships with your peers within Thailand business and Global IT. Run regular update meetings with your superior and stakeholders
Qualifications:
- Thai Nationality with Bachelor Degree in Information Technology or equivalent
- At least 3-4 years of work experience in IT, or MIS
- SAP AFS, Microsoft Dynamics NAV (or other ERP), and Database knowledge is a MUST
- BI Solution is required e.g. Qlikview, MSTR
- Retail LS Navision, Microsoft LS Retail POS system and B2B eCatalog (customer order management) would be advantage
- WMS Manhattan would be plus, but not required
- Good command of Thai and English
- Business- and solution-oriented, global mindset with Service Mind
- Good planning and analytical skills
- Strong communication skills (both written and verbal) and Good interpersonal skill
- Keen interest and understanding of IT and retails business
- Ability to travel, domestic or international, as required