Job Responsibilities:

• Manage and monitor customer service operations for  Key Account (KA)
• Be a primary contract with KA for Order-to-Cash process & make our “Customer’s agenda, our agenda”
• Continuously review customer activity, analyze data, and identify trends.
• Taking proactive / corrective action and modifying procedures where necessary
• Process owner for non-commercial activities with KA i.e. replenishment & inventory management, joint promotion forecast, supply chain KPI review, support Sales team in Launch/Re-launch programs, etc.
• Process owner for implementing service level improvement and out-of-shelf reduction initiatives
• Promote effective communication flows across an extended supply chain i.e. CPFR
• To ensure that all concern issue such as account receivables (for supply chain related), claims, returns and complaints are handle with professional way

Qualifications:

• Male or Female
• Bachelor’s degree or higher in Business Administration, Logistics, Supply Chain Management, or related fields
• 5 years experience in Customer Service, Demand Planning, or Key Account Management with leading FMCG companies. With minimum 2 years in Managing level
• Experienced to lead cross-functional projects with excellent motivating and coaching skills
• Result oriented, service oriented, and able to balance “process” and “flexibility”
• Excellent analytical skills both quantitative and qualitative
• Excellent communication and negotiation skills
• Familiar with Microsoft Office, SAP background will be a plus
• Fluent English (TOEIC score 750 up)