Responsibilities:

• Be responsible for the company’s Website and App operations and customer journey optimization.
• Work with Customer Center and IT to solve customers’ problems related to payment and platforms by conducting transaction investigations.
• Monitor the platform's performance and functionality using various tools, such as GA, Hotjar and backend tools.
• Ensure smooth operations for O2O functions by providing manuals and training to related parties
• Work with global and local IT persons to request for new features and UI/UX improvement.

Qualifications:

• Proven minimum of 5 years of working experience in the area of digital product management or brand.com platform management.
• Minimum Bachelor’s degree or higher in Computer Engineering, Business Administration, or any related field
• Desire to work for a global customer-centric, fast-moving, and result-oriented company.
• Ability to work together with a global team, other departments, and agencies.
• English, Business Level (capable for IT communication)