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08 Jan 2021
Job Opportunity: AVP/Mgr – Contact Center
AVP/Mgr – Contact Center
Our Client
An International Insurance Company
Report to
VP – Claim Operation


  • Assess the technological solutions to be implemented within the contact center to improve the service level, create multiple touch-points and automated processes for the clients.
  • Standardize and regularly improve service level of contact center covering CS, claim service and enquiries from all communication platforms.
  • Understand new business requirement quickly to develop a new service in relation to Contact Center


  • Motor claim FNOL call center is required
  • At least a 7-year of Contact Center experience
  • At least 3-year of non-life insurance experience

Interested person, please email your CV with picture and present salary to nattha@360dsearch.net