Sale, Customer Service and Business Development
03 Oct 2018
Job Opportunity : Customer Service Manager(130K)
Position
Customer Service Manager(130K)
Our Client
A leading global healthcare company
Responsabilities:
- Manage daily communications with the client both on issues and opportunities.
- Ensure the alignment of the catalog and product information between the Business Unit/Subsidiary and the client.
- Ensure that the process (supply, legal, disputes, returns) are aligned between the customer and the Business Unit, and define a dashboard with shared indicators.
- Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow up, OSA, CSL, stock in trade, B to B portal, etc.)
- Follow the execution and identify the risks of shortages, and work both internally and with the client in order to limit its impacts.
- Coordinate the information sharing (quantities and phasing agreement) on active products, promotions and launches, between the sales team and the customer.
- Analyze shortage causes, including the ones on the shelf, and propose actions both internally and with the client.
- Manage order process from receipt through to delivery, by close working relationships with 3PL and internal stakeholders.
- Animate regular supply chain meetings with the client.
- Follow the supply chain performance and coordinate improvement projects (demand, physical distribution, sales…).
- Follow the stock in trade and propose actions for optimization.
Qualifications:
- College graduate preferably Industrial Engineering, Operations Management or Business Administration or related field in operations and supply chain
- At least 3 years experience, including two years of supervisory experience in supply chain/logistics operations preferred
- FMCG experienced