Responsibilities :

•  Act as a role model for service technicians providing them with expertise and guidance.
•  Go to the field to investigate very seldom failures and help the local teams on trouble shooting in complex situations
• Support technicians by phone and email as well as with the different Solar tools.
• Support our technicians on the site if necessary with deep technical root cause analysis and failure verification
•  Perform on site support for commissioning
•  Work as a trainer, prepare and run training sessions on Solar offer
•  Define and develop training material
•  Act as a coach for local service teams and help them developing the right skills to support the customer’s faster
•  Perform Site Audits if necessary and needed and provide expert reports
•  Perform root-cause analysis to support Quality with 8D reports
•  Act as a key person to drive continuous improvement into the existing offer and provide input to the development team of the new offer
•  Collaborate actively to field services improvement, enhance customer satisfaction

Qualifications:

•  Electrical Engineer or Technician with 5 -10 years of experience in power electronics, preferable Solar Inverters
•  Previous utility-scale solar experience preferred
•  Experience installing, maintaining and troubleshooting PV systems preferred.
•  Experience installing all types of grid-tied inverters preferred
•  PV System site inspections experience preferred
•  Able to collaborate with different offices in a virtual team
•  Must have good prioritization, organization, analytical and planning skills
•  Excellent communication and customer service skills