web analytics
02 Feb 2018
Job Opportunity : IT Business Solution Analyst(85-100K)
IT Business Solution Analyst(85-100K)
Our Client
One of leading FMCG business

Responsibilities :

  • Managing ongoing support and change requests for all applications in use within company Area SE-APAC.
  • Develop end-to-end understanding of business processes and demands in specific domain.
  • Provide technical expertise in the specific domain, covering application set-up, and process flows as well as configuration and reporting.
  • Respond to and resolve incidents using internal tools and processes. Follow up with respective parties to ensure issue has been resolved on time.
  • Log customer call in system. Analyze to spot categories, trends and underlying issues.
  • Providing IT and business management the transparency of IT service.
  • Maintaining and administering the SEA Area IT applications suite to ensure smooth service for our customers within the Area.
  •  Ability to write workflow, training documentation and provide IT system training to a broader audience
  • Continuously identify, analyze and document system/process issues to seek for improvements.
  • Build productive relationships with your peers within Thailand business and Global IT. Run regular update meetings with your superior and stakeholders


  • Thai Nationality with Bachelor Degree in Information Technology or equivalent
  • At least 3-4 years of work experience in IT, or MIS
  • SAP AFS, Microsoft Dynamics NAV (or other ERP), and Database knowledge is a MUST
  • BI Solution is required e.g. Qlikview, MSTR
  • Retail LS Navision, Microsoft LS Retail POS system and B2B eCatalog (customer order management) would be advantage
  • WMS Manhattan would be plus, but not required
  • Good command of Thai and English 
  • Business- and solution-oriented, global mindset with Service Mind
  • Good planning and analytical skills
  • Strong communication skills (both written and verbal) and Good interpersonal skill
  • Keen interest and understanding of IT and retails business
  • Ability to travel, domestic or international, as required