Responsibilities:

• Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction.
• Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services.
• Leverage technologies to increase visibility on downstream performance.
• Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation.
• Own the Service Level metrics and drive cross-functional focus to improve performance.

Qualifications:

• Project management experience to implementation of major competitors and business competition in general project/s or change programs.
• 5 Years or more experience in at least two of the following areas : Customer Service, Demand & Supply Planning, Distribution/Materials Handling, and Sales or Marketing.