Responsibilities:

• Analyze sales campaigns, off-shelf displays, and channel programs to track budget vs. actuals and ROI.
• Manage the Change Management (Release) process, ensuring all new applications and updates are communicated and implemented seamlessly across the sales force.
• Act as the primary point of contact for ad-hoc executive requests, delivering accurate data under tight, deadline-driven environments.
• Respond to end-user inquiries, troubleshoot system issues, and provide expert advice to assist the sales team in the field.
• Provide weekly, monthly, and quarterly analyses on KPIs, pipelines, win/loss ratios, and sales trending to senior and executive management.

Qualifications:

• Solid understanding of import/export utilities, data feeds, and CRM/SFA system architecture.
• Bachelor’s Degree in Information Technology, Business Administration, or a related field.
• Strong interpersonal skills to bridge gaps between Marketing, Sales, Finance, and IT departments.
• Ability to communicate complex numerical data clearly to senior management and executive teams.
• At least 3 years of experience in SFA (Sales Force Automation) development and sales administration.