web analytics
Marketing, Public Relations and Government Affairs
14 Oct 2021
Job Opportunity: Head of QA (Call Center)
Head of QA (Call Center)
Our Client
One-Stop Global E-Commerce Services
Report to


  • Monitor performance and coach agent to achieve SLAs
  • Maintain up-to-date records, reports and other documents of quality, phone trends, and activities;
  • Maintain professional and technical knowledge;
  • Prepares and analyzes quality reports for management staff review
  • Communicate issues and actions to Team Manager in a timely and objective manner;
  • Formulate and recommend Performance Improvement solutions with relevant stakeholders to determine Performance Improvement priorities.
  • Support and escalate issues and involve experts wherever required to resolve issues as quickly as possible


  • Bachelor’s Degree in any field.
  • At least 2–3-year experience as Quality Assurance (Call Center/Customer Service)
  • Good English skill in both oral and written.
  • Coaching and leadership skill
  • Willing to learn, Proactive, able to work independent.