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24 Sep 2020
Job Opportunity : Product Clinical Specialist & FSE
Product Clinical Specialist & FSE
Our Client
The Worldwide Leading Medical Device Company
Report to
Sales Manager

Responsibilities :

  • Subject matter expert for the product robotic system as well procedure expert in multidisciplinary field as Neurosurgery and Orthopedic procedures.
  • Provide initial clinical support and facilitate the on-boarding of the hospital team for switch from conventional to robotic assisted procedures using product system.
  • Support product robotics promotional and educational activities in the South & East region of EMEA, including onsite support at educational congresses, the lab facility and other local and country cluster promotional and educational activities.
  • Lead surgical teams through training pathways designed to educate and train surgeons, OR staff, sterilization and radiology on the product robotic system.
  • Together with Sales team, develops a hospital specific multi-disciplinary plan to successfully complete on-boarding episode, increase robotic-assisted surgery procedures and develop follow-up sales opportunities.
  • On-boarding the local Sales Rep to take-over the clinical support after the onboarding episode is completed, follow-up the account post-implementation day.
  • In partnership with the hospital and the Sales team, develops and supports implementation of patient-information to raise awareness for robotic-assisted surgery as an alternative to conventional surgery, tailored to the local market opportunity.
  • During periodic product program review meetings with hospital administration and surgeons support the sales team in providing relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals post-implementation.
  • Connects with both the Company Connect and the local Sales team to drive excitement for robotic-assisted surgery and achieving business goals.
  • Supports advance technology upgrades

Field Support

  • Perform new system installations, preventative maintenance, and troubleshooting and repair for installed product systems following established processes
  • Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
  • Mentor and support new hires during training period.
  • Support the product classroom training, as needed.
  • Serve as knowledge support for other FSE in the field 

Qualifications : 

  • Bachelor’s degree or equivalent experience required
  • Minimum of 10 years of medical device experience
  • Minimum of 3 years of clinical sales experience or orthopedic (joint replacement) sales or case coverage experience
  • Prior experience with Robotics or advanced equipment preferred
  • Prior experience with Orthopedic procedures preferred
  • Ability to apply Project Management skills in an effort of advancing product account development
  • Ability to determine one's own schedule based on business needs