web analytics
Sale, Customer Service and Business Development
14 Nov 2019
Job Opportunity : Sales Force Effectiveness and Customer Service Manager (95K)
Sales Force Effectiveness and Customer Service Manager
Our Client
A Leading International Consumer Goods Company
Report to
Head of channel Strategy


  • Committed to respect specific rules to comply with the WHO Code and any related regulations applying locally
  • Being accountable and responsible for safety
  • Fully manage System (Sales Force Effectiveness) and database.
  • Maintain all Master data in system ie. Healthcare professional, Healthcare Nutrition Advisor, account, product information, price, promotion etc. and monitor quality data key-in from Healthcare Nutrition Advisor.
  • Extract summary report from system ie. Call report, census, spending etc.
  • Mapping data report from system to another source.
  • Provide technical support for System.
  • setup Distributor in sales matrix, Ez Rx, and zip-online to support ordering and report
  • Facilitate Solution team to fully implement the system.
  • Coordinate with Healthcare Nutrition team and cross-functional including distributor to support Healthcare Nutrition activation program
  • Effectively ie Follow up with Supply and distributor on Edu kit & Donation delivery, Work with Healthcare Nutrition Advisor, Customer Service or Connection to handle Healthcare professional complaint.
  • Support data information to analyze Healthcare Nutrition activation effectiveness.
  • Performs other related duties of a similar type and at a similar level.


  • Bachelor’s Degree in Business Administration or similar is strongly preferred
  • 3-5 years experiences in Information data system, have experience in Customer Service will be more advantage
  • Strong communication and interpersonal skills; must be able to work well with multiple departments such as marketing, sales, finance, support, etc.
  • Advanced understanding of Excel. (Pivot tables, filters, data sorts, v-lookups, and advanced formulas)
  • Experiences in SAP, Cognos will be advantage.