Sale, Customer Service and Business Development
12 Nov 2019
Job Opportunity : Reservation Sales Manager (80K)
Position
Reservation Sales Manager
Our Client
A leading international five star luxury hotel
Location
Bangkok
Report to
Director of Rooms Division
Responsibilities:
Main Scope:
- To control room availability.
- To supervise reservation employees to efficiently carry out their routine work.
- To be responsible for all kinds of room reservations.
- To train new employees.
- To prepare reports and other documents i.e. Room Reservation Weekly Forecast,
- VIP or State Visit lists.
- To control reservation communication costs.
General:
- To control room availability.
- To coordinate with Sales Office on all types of groups and group tour reservation.
- To supervise FIT deposit, and record the amount.
- To read facsimiles, emails and to delegate them to subordinates.
- To reply or delegate tasks to Reservation employees for replying emails and facsimiles.
- To answer telephone reservations.
- To be equipped with accurate information of hotel facilities.
- To keep record of sales contracts and agreement.
- To coordinate with other sections that concerned guest services.
- To control all types of code in Front Office Computer System.
To supervise and prepare Room Reservation Weekly forecast.
Qualifications:
- 5 – 10 years of experience. Well experienced and doesn’t need to be groomed.
- Strong leadership and management skills (High caliber to manager foreign employee)
- Detail-oriented (Even when sending out emails)
- Worked with international luxury hospitality brands before
- Excellent communication and interpersonal skills