Responsibilites : 

Contact with local customer

• Send pre-alert to customer as required.
• Contact consignee when shipment is required for green light.

Airfreight Operations

• Manage staff to take picture of PMC / Container at Terminal Operator on time.
• Create job file and invoice timely & correctly to meet with KPI.
• Update event data in Pegasus as required from operation controller / sales correctly & timely.
• Monitor all Delivery/Order notices and to release final consignee on time and correctly.
• Create PV / Approve PV.
• Inform sales, customer services and overseas when damaged goods are found.
• Submit Intend to file a claim to the carrier as Standard Operating Procedure - Damaged.

Contact with overseas

• Follow up when cargo or documents are missing.
• Follow up invoices in case of missing and checking.
• Follow up when shipment is partial.
• Follow up overseas of TELEX amendment.
• Provide network info as SOP Air Import and rate (cost / selling) when required.

Cooperate with other BUs

• Cooperate with accounting for billing and checking litigation.
• Cooperate with OC for pending supplier invoices that could not be matched with JIA.
• Provide overseas D/N with JF no. and send to OC and accounting for matching.
• Provide sales & customer services info and rate (cost / selling) when required.

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  Qualification : 
• Bachelor’s degree in any related disciplines
• Experience in the freight forwarding field at least 7 years.
• Strong knowledge of Air Import Process.
• Good communication and presentation skills.
• Ability to solve problem in emergency case.
• Good interpersonal and relation with other people.
• Good command of written and spoken English.
• Computer skills: Microsoft Office.