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09 Aug 2018
Job Opportunity : Solar Service Manager (Japanese) (85-100K)
Position
Solar Service Manager (Japanese) (85-100K)
Our Client
Leading Energy Management Company

Responsibilities :

  •  Manage the service tickets, from customer opening call to ticket closure.
  •  Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using telephone or messaging tool (skype, WhatsApp, line…).
  •  Arrange for necessary repairs in order to restore service and schedules.
  •  Ensure timely response to client requests for services and questions. Ensure all customers’ queries as well as claims are investigated and resolved, escalating issues if appropriate.
  •  Responsible for scheduling repair, start up, retrofits on all solar inverters and solar solutions across Japan. Prepare daily work.
  •  Coordinating a team of field service technicians as well as contractors for all service needs.
  •  Develop and maintain effective communication channels with each field technicians.
  •  Responsible for documenting and following up on service and repair requests from start to finish.
  •  Follow-up with clients regarding all open service issues.
  •  Weekly review and export to service leader of completed work orders.
  • Pulling and processing parts orders.
  •  Maintaining Field Service spare part Inventory.
  •  Create cost estimates for quotations.
  •  Set up invoices for payment.
  •  Communicate effectively between other groups within the company.
  •  Monitor frequency ask questions and to migrate technical enquires to Customer Self-service webpage
  •  Other duties may be assigned.

Qualifications:

  • Perfect understanding of Japanese and English
  •  3 -5 years relevant work experience in Service Manager
  •  Exceptional written and verbal communication. This position requires clear and concise communication to effectively drive team and execute customer requests
  •  Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently
  •  Detailed and Accurate Data Entry
  •  Excellent Customer Service Skills
  •  Ability to multi-task between data entry, data validation and customer service inquiries. Able to multi-task and work in a fast-paced challenging environment
  •  Excellent teamwork
  •  Role is required to travel to Japan (10%)