Sale, Customer Service and Business Development
22 May 2018
Job Opportunity : Retail Business Development Manager(80K)
Position
Retail Business Development Manager(80K)
Our Client
The world's leading luxury products group company
Responsibilities :
Retail Operation Excellence
- Monitor the implementation of Brand Retail Operations standards and tools (including Addict to Retail and Addict to BC)
- Manage, monitor and support the execution of retail digital tools and systems at field level (iPOS, HUB) for operational efficiency
- Ensure the implementation of Boutique Operation Manual in place to comply with the policies and procedures of the Brand
- Monitor the execution, performance and productivity of services in service menu to drive client experience and sales
- Plan and coordinate Mystery Shopping program and action plans for customer service excellence
- Monitor and work with CRM on clienteling project to drive client loyalty performance
- Identify, implement and monitor retail initiatives to improve retail performance
- Manage BC Convention and BC Newsletter to improve staff communication and motivation for retail excellence
Retail Performance KPIs and Top Doors & Boutique Business Strategy
- Develop retail middle management team, including retail managers and boutique/ counter managers, on retail and business management competencies for sustainable business development
- Organize and conduct Retail Management Fundamentals and related Business Management trainings
- Monitor specialization of sales force and work with related departments to manage the professionalism and productivity of Expert and Specialist teams
Qualifications:
- Bachelor degree and above
- 5 years and above experiences in Sales/Retail in Retail or Service related industries
- Solid retail operations experience is a plus
- Fluent in English
- Planning and Project Management skills.
- Strategic agility. Broad perspective and future-oriented.
- Business Analytical skills.
- Strong Communication and Presentation skills.
- Creative and innovative.
- Entrepreneurial spirit. Drive for result. Deliver Excellence.