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Sale, Customer Service and Business Development
22 May 2018
Job Opportunity : Retail Business Development Manager(80K)
Retail Business Development Manager(80K)
Our Client
The world's leading luxury products group company

Responsibilities :

Retail Operation Excellence

  • Monitor the implementation of Brand Retail Operations standards and tools (including Addict to Retail and Addict to BC)
  •  Manage, monitor and support the execution of retail digital tools and systems at field level (iPOS, HUB) for operational efficiency
  •  Ensure the implementation of Boutique Operation Manual in place to comply with the policies and procedures of the Brand
  •  Monitor the execution, performance and productivity of services in service menu to drive client experience and sales
  •  Plan and coordinate Mystery Shopping program and action plans for customer service excellence
  •  Monitor and work with CRM on clienteling project to drive client loyalty performance
  •  Identify, implement and monitor retail initiatives to improve retail performance
  •  Manage BC Convention and BC Newsletter to improve staff communication and motivation for retail excellence

Retail Performance KPIs and Top Doors & Boutique Business Strategy

  •  Develop retail middle management team, including retail managers and boutique/ counter managers, on retail and business management competencies for sustainable business development
  •  Organize and conduct Retail Management Fundamentals and related Business Management trainings
  •  Monitor specialization of sales force and work with related departments to manage the professionalism and productivity of Expert and Specialist teams


  •  Bachelor degree and above
  •  5 years and above experiences in Sales/Retail in Retail or Service related industries
  •  Solid retail operations experience is a plus
  •  Fluent in English
  •  Planning and Project Management skills.
  •  Strategic agility. Broad perspective and future-oriented.
  •  Business Analytical skills.
  • Strong Communication and Presentation skills.
  •  Creative and innovative.
  • Entrepreneurial spirit. Drive for result. Deliver Excellence.