Responsibilities :

•  Manages Dispatch and team to meet committed performance targets.
•  Leads the coordination with other sections, departments and external parties – principals and customers to resolve operational issues and concerns.
•  Proof of Delivery Administration (Transport Administration)
•  Manages operations to ensure timely and accurate return of proof of delivery (POD) documents from trucker to customers.
•  Coordinates with trucker to follow through on returned proof of delivery.
•  Manages claims and processing of charges to trucker for damaged goods and unreturned PODs.
•  Management of Customer Feedback System
•  Manages the coordination of Distribution Center with Customer Response Center (CRC) team.
•  Coordinates with other sections and departments to resolve operational issue and concerns.
•  Conducts trade visit to key customers to get feedback on delivery services of the company.
•  Manages proper coordination of rejections upon delivery between concerned parties – Sales, Distribution Center, Customer Service, Principals and customers.
•  Performance Appraisal of Trucker
• Develops reviews and recommends performance appraisal system for truckers to help ensure compliance of operations to standard operating procedures and Good Storage and Distribution practices.
•  Conducts performance audits of truckers in Bangkok and upcountry cross-docking points.
•  Coordinates with truckers to come up with agreed corrective actions.
•  Designs and conducts training program for trucking companies to help improve performance.
•  Continuously improves operations to meet with the agreed service levels as indicates by key performance indicators.
•  Reviews, analyses and recommends on resource requirements (manning, equipments, systems, etc) of distribution center operations.
•  Develops working relationships with principals and customers by ensuring service level targets are met and information requests are provided.
•  Prepares and manages distribution center budget, both for operating expenses and capital expenditures.
•  Documents and prepares standard operating procedures and conducts staff training for these SOPs.
•  Conducts performance management and develops training program for staff.
•  Performs other tasks that may be assigned by DC Director from time to time.

Qualifications:

•  Minimum of Bachelor’s degree in Logistics or related field
•  Minimum 5 years of experience in supply chain, logistics and distribution
•  Dynamic, able to multi-task and work independently
•  Strong analytical skills and appropriate computer literacy
•  High sense of responsibility, quick learner and self-motivated
•  Good communication skill in both Thai and English