Responsibilities :

•  Manage operations data base in VIEW (all required functions)
•  Manage team to execute task completion as well as follow work & safety procedure properly and submit all service docket to admin timely
•  Monitor team to ensure 100% units completion ASSA timely
•  Support team to fix shutdown units and follow up units
•  Coordinate to New Installation team to perform unit handover procedure
•  Attend meeting to customers
•  Generate PM & CM report regarding customer request (root cause analysis / corrective action / action plan)
•  Monitor team to ensure 100% units completion ASSA
•  Operations & Safety site audit 2 times per month (Check safety & works procedure / discipline)
•  Lead and attend Service Team weekly meeting
• Monitor & Analyse data to improve KPI such as call rate and response time of team
•  Monitor and follow up team to define target (repair job opportunity) and track job cost of PM & Repair in order to ensure no cost overrun as well as keep maximum margin
•  Prepare accurate monthly forecast projection as well as monitor & track billable repair job progress
•  Customer visit and response low NPS score for development and improvement to meet or exceed customer satisfaction
•  Liaise customer requirement (inquiry) to sales team
•  Support and liaise service tools and safety tool (PPE) to the team
•  Manage team to ensure all sub-ordinates strictly follow their roles and responsibility.

Qualifications:

•  A comprehensive knowledge of the elevator industry business or service or building facilities industry
•  An understanding technical, Material or part of machine and site structure
•  An understanding cost and margin
•  Collaborative and strong management skill
•  Clear and effective communication
•  At least bachelor degree in Electrical ,Mechanical Engineering, commercial management function or controlling function, and other related field
•  Experience of elevator business will be advantage
•  At least 5 years experiences from function of an enterprise in industry, engineering, and other related field.
•  Strong communication and interpersonal skills with aptitude in building relationship with professionals of all organizational levels
•  Ability in problem-solving and negotiation
•  Must be self-directed and able to complete projects with limited supervision
•  Computer literacy e.g. Excel, Word, Email
•  Good in English, both speaking and writing