web analytics
Sale, Customer Service and Business Development
01 Nov 2017
Job Opportunity :Consumer Service Complain Manager(120-140K)
Consumer Service Complain Manager(120-140K)
Our Client
A leading international consumer goods company

Responsibilities :

  • To develop annual plan including operation & new project/assignment including budget for Team operation
  • To analyse and raise Voice of Consumer / Suggestion / Feedback via phone call & social media through the social listening tools for Business Units actions through BRQ meeting , monthly VOC report for management meeting
  •  To present VOC trends / potential issues & propose action in the Bi-monthly 'Issue Round Table' meeting
  •  To train / build JBP (Joint Business Partner) with Contact Center Agency both online & offline operations
  •  To share best practice & train CLM Consumer Care team including audit compliance of WHO code , Milk Code , Local legislation/code , Consumer data privacy policy including social media handling
  •  To manage the monitoring trend report through the social listening tool & share the consumer talks in social media platform that covered the Brand/Products , Competitors and General Trend to the functions related for their commercial decision making & actions
  •  To develop team capability & lead Phone call & Social media response / monitoring agents in Thailand & CLM
  • To reinforce Consumer Engagement Services standard practice of Thailand & CLM


  •  Bachelor's degree in Marketing or Business Administration , Master Degree is a plus
  • More than 5 years’ experience in communication , marketing service in service industry
  •  Experience in Call center service , Customer/ Consumer services
  •  People development, leadership, interpersonal and communication skills (experiences in leading team)
  •  Good in MS Office programmes
  •  Having decision-making skills, consumer behavior
  •  Good in English proficiency