Responsibilities :

•  Travel in SEA countries to install/troubleshoot/maintain company capital equipment.
•  Provide technical product training and basic user training as needed.
•  Identify and analyze equipment failures, replace and repair equipment as needed.
•  Support customer centric programs like shows and workshops as needed.
•  Remote assist customer/FCE/Sales to resolve technical issues, and escalate to line supervisor if needed.
•  Summarize frequent issues, main causes and optimized solutions for the service data analysis.
• Maintain the field knowledge matrix, including work instructions, flow charts, layout, commission procedure, bulletin, and related technical documentation.
•  Work with multiple teams to implement Service SOP.
•  Document the service record as well as issues in clear manner.
•  Flexible in filling other project roles as required.

Qualifications:

• Engineering degree with 3-5yrs technical working experience in medical device industry
•  Have extensive knowledge on hardware, software, network as well as physics, while demonstrate strong hands-on skill on troubleshooting and following the work instruction
•  Understand technical specifications of medical equipment used in CathLab, while clinical fundamental could be a plus.
•  Familiar with medical device industry standards, such as ISO13485 and IEC60601.
•  Need to be a good listener to really understand questions, especially over the phone, and help solve them.
•  Be cooperative team player: many works will need the cross-functional team support.
•  Willing to work under stress and tight time demand, can take overtime when needed.
•  Be able to travel extensively in SEA up to 60%, even on last-minute notice.
•  Fluent in English is a must in both oral and written communication.