Sale, Customer Service and Business Development
26 Sep 2017
Job Opportunity :Area Manager- Service operation(85-110K)
Position
Area Manager- Service operation(85-110K)
Our Client
One Of Leading International Elevator Company
Responsibilities:
- Manage operations data base in VIEW (all required functions)
- Manage team to execute task completion as well as follow work & safety procedure properly and submit all service docket to admin timely
- Monitor team to ensure 100% units completion ASSA timely
- Support team to fix shutdown units and follow up units
- Coordinate to New Installation team to perform unit handover procedure
- Attend meeting to customers
- Generate PM & CM report regarding customer request (root cause analysis / corrective action / action plan)
- Monitor team to ensure 100% units completion ASSA
- Operations & Safety site audit 2 times per month (Check safety & works procedure / discipline)
- Lead and attend Service Team weekly meeting
- Monitor & Analyse data to improve KPI such as call rate and response time of team
- Monitor and follow up team to define target (repair job opportunity) and track job cost of PM & Repair in order to ensure no cost overrun as well as keep maximum margin
- Prepare accurate monthly forecast projection as well as monitor & track billable repair job progress
- Customer visit and response low NPS score for development and improvement to meet or exceed customer satisfaction
- Liaise customer requirement (inquiry) to sales team
- Support and liaise service tools and safety tool (PPE) to the team
- Manage team to ensure all sub-ordinates strictly follow their roles and responsibility.
Qualifications:
- A comprehensive knowledge of the elevator industry business or service or building facilities industry
- An understanding technical, Material or part of machine and site structure
- An understanding cost and margin
- Collaborative and strong management skill
- Clear and effective communication
- At least bachelor degree in Electrical ,Mechanical Engineering, commercial management function or controlling function, and other related field
- Experience of elevator business will be advantage
- At least 5 years experiences from function of an enterprise in industry, engineering, and other related field.
- Strong communication and interpersonal skills with aptitude in building relationship with professionals of all organizational levels
- Ability in problem-solving and negotiation
- Must be self-directed and able to complete projects with limited supervision
- Computer literacy e.g. Excel, Word, Email
- Good in English, both speaking and writing