Responsibilities : 

• Develop consumer care and increase level of consumer experience, especially Cambodia, Myanmar, Laos, Sri Lanka, Mongolia, Nepal, Pakistan and etc.
• Responsible for creating consumer care process, after service center, availability of spare part, continuous improvement of consumer satisfaction, consumer journey (360 degree) in order to increase of the Brand Value in international markets.
• Strategic planning on consumer care in international market and deliver the results.
• Budgeting and cost control to align with international markets budget while deliver the best service to consumer.
• Establish consumer care process & KPI’s for international markets and drive for improvements.
• Establish consumer service center in action and drive for future profitability in international markets.
• Ensure availability of updated service instructions and spare part to fulfill the line.
• Provide after sales service training to related service center in international markets.
• Research and understand customer care practice in the industry in each country in international markets.
• Improve consumer service level and identify process to capture consumer experience

Qualifications:

• At least 8 years of experience in service and/or consumer care with regional exposure, (experience from service center in home appliance and/or consumer electronic industry)