web analytics
Pharmaceutical & Medical Services
11 May 2017
Job Opportunity : Application Manager - SEA (100K - 140K)
Position
Application Manager - SEA
Our Client
A Leading Global Healthcare Company
Location
Bangkok
Report to
Regional Business Director

Responsibilities

  • Provide Expert Assay troubleshooting
  • Provide escalated support - handling the most complex troubleshooting, escalated from level II or level I service interventions
  • Interaction with Scientific Affairs/Medical Affairs to enhance interaction with Customers
  • Perform new customers and  laboratory assay investigation, troubleshooting and operator training and coaching
  • Prepare and participate in Customer business reviews
  • Perform advanced  technical coaching and training for company’s representatives, and Technical Application Specialists
  • Participate in Area Expert Team
  • Deliver Customer Operator training in company’s facilities or on-site
  • Perform new instrument and assay implementations through to Test Of Record
  • On-site assay investigation, troubleshooting and operator training and coaching

Qualifications

  • Bachelor’s or master’s degree in Medical Technology is preferable
  • 5 years’ experience in medical Application service and support field.
  • Proven track record in a Diagnostic laboratory or similar position supported by management and customer references preferred or Graduate entry program.
  • Successful engagement with customers, specifically lab staff
  • Technical Assay and system expert for product line responsibility
  • Highly developed communication skills and ability to demonstrate empathy and engagement with customers
  • Ability to identify and drive resolution of issues
  • Strong experience in use of analytical tools and software