web analytics
FMCG & Retail
29 Oct 2014
Job Opportunity : Operations Director (250K - 300K)
Operations Director
Our Client
A leading food retail company
Report to
General Manager



  • Manage and ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
  • Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
  • Developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
  • Ensure crisis management system is followed as requires to maintain efficient operations.
  • Ensure good public relations efforts as requires enhancing and preserving a good company image.
  • Participate in key decision making with the Executive Team
  • Oversee capital expenditure budgets/projects.


  • Set sales target of the responsible areas and drive sales to ensure achieve target.
  • Evaluate sales trends and take appropriate action plan to close the sales gaps.
  • Provide input to Operations team on local programs to maximize sales growth.


  • With the agreement of the appropriate Human Resources Manager and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
  • Lead the team to create, develop and update any related procedures/ systems and operational manual.
  • Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans.
  • Evaluate and ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
  • Utilize a communication process to ensure all staff is aware of expectations and performance standards.


  • Ensure successes of “Customer Focus” processes, i.e. customer's experience, customer’s complaints, customer service etc.
  • Champion product quality and customer services.


  • At least Bachelor Degree in Business Management or any related fields
  • At least 8 year experience in management of store operations
  • Excellence knowledge/ experience in food / retail business
  • Experience with budgets, P&L statements, capital expenditures and forecasting
  • Knowledge of standards or food safety and sanitation audits
  • Strong skill in driving for results  
  • Strong in people management and development