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14 Mar 2014
Jobs Opportunity : AVP Operations (450K)
Position
AVP Operations (450K)
Our Client
Leading Food Retail Company
Location
Bangkok
Report to
General Manager
Successful

Job Purpose:         

To assist Brand General Manager on the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

Responsibilities:

  1. Business Aspect
    • Manage and ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
    • Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
    • Developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
    • Ensure crisis management system is followed as requires to maintain efficient operations.
    • Ensure good public relations efforts as requires enhancing and preserving a good company image.
    • Participate in key decision making with the Executive Team
    • Oversee capital expenditure budgets/projects.
  2. Sales Aspect
    • Set sales target of the responsible areas and drive sales to ensure achieve target.
    • Evaluate sales trends and take appropriate action plan to close the sales gaps.
    • Provide input to Operations team on local programs to maximize sales growth.
  3. People Aspect
    • With the agreement of the appropriate Human Resources Manager and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
    • Lead the team to create, develop and update any related procedures/ systems and operational manual.
    • Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans.
    • Evaluate and ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
    • Utilize a communication process to ensure all staff is aware of expectations and performance standards.
  4. Customer Aspect
  • Ensure successes of “Customer Focus” processes, i.e. customer's experience, customer’s complaints, customer service etc.
  • Champion product quality and customer services.
  1. Perform other duties as assigned by General Manager/CEO

Qualification:

  • At least Bachelor Degree in Business Management or any related fields
  • At least 8 years experiences in management of store operations
  • Excellence knowledge/ experience in food / retail business
  • Experience with budgets, P&L statements, capital expenditures and forecasting
  • Knowledge of standards or food safety and sanitation audits
  • Strong skill in driving for results 
  • Strong in people management and development

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