web analytics
Pharmaceutical & Medical Services
20 Mar 2019
Job Opportunity : Commercial Excellence Manager (150K)
Commercial Excellence Manager (150K)
Our Client
An International Healthcare Company
Report to
General Manager

Sales Force Effectiveness

  • Initiate and implement SFE systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs for physician, clinic staff and specialty FFs across the country
  • Drive FF productivity and improve quality and transparency of resource allocation decision making by targeting & segmentation, territory design/alignment, FF capacity planning, product allocation, call plan design and monitoring, customer acquisition strategies and action plans, performance measurement and monitoring, FF ROI analysis for all FF lines
  • Develop, upgrade and monitor FF incentive systems
  • Align with company strategies and objectives on sales and promotion plans and incentive schemes
  • Implement local SFE performance monitoring dashboards and provide regular reports to General Manager

Training and Development

  • Secure upgrading and up skilling of all commercial team
  • Define key competencies for the various sales functions (PS, SM, NSM) and MA/Marketing functions (MSL, PDE) who interact direct to customers
  • Drive periodical assessment of competencies on individual employee and FF line level
  • Develop training modules (classroom, F2F, FLM coaching, train the trainer, web based, reading materials) to increase medical and scientific, analytic, customer oriented and leadership competencies in commercial team

CRM Management

  • Work closely with marketing team developing CRM program to support commercial team to enhance customer engagement


  • Bachelor Degree or Master Degree in business administration or comparable studies
  • SFE and/or training manager experience of minimum 3 years is a must
  • Background of working experience in pharmaceutical industry is a must and Sales experience in pharmaceutical industry is advantage
  • Profound skills in market and competitor analysis
  • Strong analytical skills and high learning agility
  • Strong leadership and influencing skills
  • Superior ability to communicate, collaborate effectively, and push things through/across a matrixed company
  • Excellent project management capabilities
  • Good command of spoken and written English